Orders are processed within 1–2 business days. After that, standard shipping takes 7–12 business days, and express shipping arrives in 5–8 business days.

Yes! Standard shipping is completely free on every order, with no minimum required. Express shipping is also available at checkout for a small additional fee.

Once your order ships, we'll send you a tracking code by email. Just head to the "Track Your Order" tab on our site, paste in the code, and you'll see exactly where your package is.

First, double-check your spam or junk folder, since tracking emails sometimes land there. If you still can't find it, drop us a line at puveau@gmail.com with your order number and we'll resend it right away.

Right now we ship to the United States, United Kingdom, Australia, and Canada. We're working on expanding to more countries soon — stay tuned!

If your order hasn't shipped yet, we may be able to make changes or cancel it. Email us at puveau@gmail.com as soon as possible with your order number and we'll do our best to help.

We offer 30-day free returns on all undamaged items. As long as your Puveau is in its original, undamaged condition, you can return it within 30 days of delivery for a full refund — no return fees on us.

Just send an email to puveau@gmail.com with your order number and reason for the return. We'll reply with full instructions and a return shipping label so you're all set.

Once your return arrives at our facility, refunds are processed within 15 business days and sent back to your original payment method.

Returns are only accepted for items in undamaged condition — but if your package shows up damaged and it wasn't your fault, you can absolutely start a refund. Just email us at puveau@gmail.com with your order number and a few photos of the damage. We'll walk you through the next steps and confirm whether the issue is on our end before processing the refund or sending out a replacement.

Installation takes under 5 minutes and uses no tools. Turn off your water, remove your old showerhead, wrap plumber's tape around the threads, then attach the connector, hose, and Puveau showerhead by hand. Turn the water back on and you're set! See our full step-by-step install guide for details.

It depends on your water quality and how often you shower, but most users replace their filter every 2–3 months for the best performance. Areas with hard water may need replacements more frequently.

Our filter removes up to 99% of chlorine, rust, heavy metals, and other common impurities found in tap water — leaving you with cleaner, softer water that's gentler on your skin and hair.

Yes! Puveau is designed to fit standard shower arms, which is the universal size used in most homes. No special adapters needed.

Absolutely. Our high-pressure design boosts water flow by up to 200%, giving you a strong, spa-like shower while actually using less water than traditional showerheads.

Simply wipe it down with a soft, damp cloth as needed. For mineral buildup, soak the showerhead in a 50/50 mix of warm water and white vinegar for about 30 minutes, then rinse it off thoroughly.

We accept all major credit cards, debit cards, Apple Pay, and Google Pay.

Yes, absolutely. All payments are processed through secure, encrypted channels. Your information is always protected.

The best way to reach us is by email at puveau@gmail.com. We aim to respond to all inquiries within 24–48 hours.

Our support team is available Monday through Friday and aims to respond to every email within 24–48 hours. Messages sent on weekends will be answered first thing the following Monday.